Terms of Service

1. The agreement

These terms are an agreement between Wolfpak ("Wolfpak", "we", "us") and the organisation that uses the service — a farm watch, a community policing forum, a security company or similar ("you", "your group"). They also apply to every person who uses Wolfpak as a member of your group.

You accept these terms by creating an account, accepting an invitation, or using the Wolfpak control room or mobile application. If you are accepting on behalf of an organisation, you confirm that you are authorised to bind it.

Our Privacy Policy forms part of these terms and explains what personal information we handle and why.

Wolfpak is a trading name. Registration number, registered address and VAT number: [TO BE COMPLETED]. South African law requires a supplier offering services electronically to disclose these, so fill them in before publishing.

2. What Wolfpak is, and what it is not

Wolfpak is software that helps your control room see where your members are, send them to specific locations, and keep a record of what happened during an incident. That is all it is.

3. Groups, accounts and access

Wolfpak is organised into groups. Each group has its own members, areas, incidents and records, and these do not cross between groups.

Membership is by invitation. A person cannot join your group by registering — somebody who administers the group must invite them. Roles determine what a person can do: broadly, a member reports their position and answers taskings, a control room operator dispatches and reads incident records, and a group administrator manages members and areas.

You are responsible for who you invite, what role you give them, and removing people who should no longer have access. We cannot know that somebody has left your group.

Accounts are personal. Do not share credentials. Tell us promptly if you believe an account has been compromised.

4. Your responsibilities

You are responsible for:

• How you use the service operationally — including every decision about where to send people, and every consequence of those decisions.
• The safety, training and conduct of your members. Wolfpak does not vet, supervise, train or accredit anybody.
• Complying with the law that applies to your activities, including any licensing, firearms, private security industry regulation, and rules about what a private person or a security officer may lawfully do.
• The accuracy of what your operators enter — incident details, notes and locations.
• Obtaining any consent required to track your members (see section 5).
• The devices your members use, their data connectivity, and keeping their software up to date.

5. Tracking your members

Wolfpak reports a member's location to your control room while they are on shift, including while the application is in the background and the screen is locked. Where a member has a radio tracker assigned to them, that reports their location too.

This is your responsibility, not ours. You decide who is tracked and when. You must make sure that every member understands that their location is shared with your control room while on shift, and that you have a lawful basis for it under the Protection of Personal Information Act. Where consent is your basis, you must obtain it and be able to show that you did.

Members can stop reporting by going off shift or by revoking the location permission on their device. The application makes both possible; we do not offer a way for a group to track a member who has gone off shift.

Do not use Wolfpak to track anybody who has not agreed to it, and do not use it to track members outside their shift or for purposes they have not been told about.

6. Acceptable use

You may not use Wolfpak to:

• Break the law, or help anybody else to.
• Track, follow, harass, intimidate or gather information about a person who is not a consenting member of your group.
• Coordinate violence, vigilantism, or any action that a private person is not entitled to take. Wolfpak is for coordinating a lawful response and for handing information to the authorities.
• Access another group's data, or attempt to.
• Probe, scan, overload or interfere with the service or the infrastructure it runs on.
• Resell or provide the service to a third party without our written agreement.
• Copy, decompile or reverse engineer the software beyond what the law permits.
• Register or operate radio hardware you are not licensed to operate.

We may investigate suspected breaches and cooperate with law enforcement where we are required to.

7. Availability and support

We aim to keep Wolfpak available and working, but we do not promise any level of uptime, and we give no service level agreement unless we have signed one with you separately.

The service may be unavailable for maintenance, because of a failure at a supplier, or for reasons outside our control. We will give notice of planned maintenance where we reasonably can.

Support is by email during business hours. See section 19.

8. Things we depend on

Wolfpak relies on services we do not control, and a failure in any of them can degrade or interrupt part of the product:

• Mapping, routing and address search are provided by Google. Your use is also subject to Google's terms.
• Push notifications are delivered through Expo, Apple and Google.
• Mobile networks and the internet, over which we have no control at all.
• Hosting and infrastructure provided by third parties.

We are not liable for the acts, omissions or failures of these providers.

9. Radio trackers

Wolfpak can receive positions from long-range radio trackers. We do not sell, supply, install or warrant hardware. You buy it, you configure it, and you are responsible for operating it lawfully — including using only frequencies and power levels permitted in your country.

This part of the service is still being field tested. Radio coverage depends entirely on terrain, antenna placement and the number of base stations, and we have not proven it across a full patrol area. Do not depend on tracker coverage until you have tested it yourself over the ground you actually work.

Positions relayed by a base station on behalf of another device are asserted by that base station rather than proved by the device itself. Treat them as information, not evidence.

10. Your data and your records

Your content — your members, areas, incidents, taskings, notes and position history — remains yours. We process it to provide the service, as described in the Privacy Policy.

Incident logs cannot be edited. The incident record is append-only by design: entries are added, never changed or removed, because a record somebody can quietly revise is worth little afterwards. A correction is a new entry. Please understand this before your operators type anything into it.

You can export an incident report as a PDF at any time while your account is active. If you need a full export of your data, ask us and we will provide it in a reasonable machine-readable format.

We may use aggregated, de-identified information about how the service is used to improve it. This never identifies your group, your members or your incidents.

11. Fees and pilots

Wolfpak is currently offered to a small number of groups as a free pilot. During a pilot:

• There is no charge, and no commitment from you to continue.
• The service is under active development. Features may change or be removed, and you may encounter defects.
• We ask for honest feedback, and we may contact you about how you are using it.
• Either of us may end the pilot at any time, on notice.

If we introduce charges we will tell you in advance and you will be free to decline and stop using the service. We will not start charging for a period you have already used.

12. Intellectual property

The Wolfpak software, its interfaces, its documentation and the Wolfpak name and logo belong to us. Nothing in these terms transfers ownership of any of it to you.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your group's own operations for as long as this agreement is in place, and for no other purpose.

If you send us feedback or suggestions, we may use them without obligation to you. This does not give us any right to your operational data.

13. Warranties

The service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these terms — including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation.

We do not warrant that the service will prevent, detect, interrupt or resolve any crime, fire, medical emergency or other incident, or that using it will improve any outcome.

Nothing in these terms excludes a right you have under the Consumer Protection Act or any other law that cannot lawfully be excluded.

14. Limitation of liability

This section is important, so it is stated plainly. Wolfpak is a low-cost coordination tool used in situations where serious harm is possible for reasons that have nothing to do with us. We cannot accept responsibility for those outcomes, and we could not offer the service at all if we did.

To the fullest extent the law allows, we are not liable for:

• Death, injury, loss or damage arising from an incident, from how you responded to it, or from a decision made by you or your members.
• A notification that was delayed, silenced, undelivered or not seen.
• A position that was inaccurate, out of date, or missing.
• Any interruption or unavailability of the service, or a failure at any provider we depend on.
• Loss of profit, loss of business, loss of data, or any indirect, incidental, special, punitive or consequential loss, however it arises.

Where liability cannot lawfully be excluded, our total liability to you for all claims in any twelve-month period is limited to the greater of the fees you paid us in that period or ZAR 1,000. During a free pilot, no fees are paid and this limit is ZAR 1,000.

Nothing here limits liability for our own fraud, or for anything that cannot be limited by law.

15. Indemnity

You will indemnify us against claims, losses, penalties and reasonable legal costs arising from:

• How you or your members used the service.
• Tracking a person without a lawful basis, or otherwise handling personal information in breach of your obligations.
• Any action taken by your members in response to an incident.
• Your breach of these terms or of any law.

16. Suspension and termination

You may stop using Wolfpak at any time. Ask us to close your group and we will delete or return your data as described in the Privacy Policy.

We may suspend or terminate access, with notice where it is reasonable to give it and immediately where it is not, if you breach these terms, if we are required to by law, or if your use threatens the security or integrity of the service or another group's data.

On termination, your right to use the service ends. Sections 10, 12, 13, 14, 15 and 18 survive.

17. Changes

We may change the service, and we may change these terms. Where a change materially reduces your rights or increases your obligations, we will give you reasonable notice — at least 30 days where we can — by email to your group's administrators or by a notice in the control room.

Continuing to use the service after a change takes effect means you accept it. If you do not accept it, stop using the service and tell us so we can close your group.

The version and effective date at the top of this page tell you which terms apply.

18. General

• Governing law. These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.
• Whole agreement. These terms and the Privacy Policy are the whole agreement between us about the service, and replace anything said before.
• Severability. If a provision is unenforceable, the rest continues to apply.
• No waiver. Not enforcing a term on one occasion does not waive it.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganisation of our business.
• Notices. We will contact you at the email address on your account. You can contact us at the address in section 19.
• Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control.

19. Contact

Questions about these terms: hello@wolfpak.co.za
Problems with the service: support@wolfpak.co.za